We stand by our products with a 100% satisfaction guarantee!!!

The quality and craftsmanship is always top quality, and we guarantee the value of our products. ALL RETURNS ARE SHIPPED AT THE CUSTOMERS EXPENSE and the exchanged merchandise is shipped at our expense. ALL ACCESSORIES MUST BE SENT BACK WITH THE BAG. Here are some important reminders you should know about our return policies.

Please read carefully our return and exchange policy.

How to Return Products

Ü Please email us for a Return/Exchange number within 3 days of arrival, include this number and a reason for a Return and ship it back to us with your merchandise.

Ü Sorry but we no longer accept CODs, Registered or Certified deliveries with any return, exchange or order.

Ü Please email us to tell us a package is coming back. The product is subject to final inspection before your return is processed. Allow 1 week for the return to be processed.

Return or Exchange Policy

We will gladly refund or exchange any defective or unwanted products, you have to email us and request Return/Exchange number, within 3 days of arrival. All packages shipped back MUST be post-marked no later than 5 days after it has arrived. There is a 14-DAY WARRANTY on our products, for manufacturers' defects ONLY. It does not cover damage due to wear and tear and water damage (we have a very sharp-eyed returns examination department... we can tell manufacturers' defects from wear and tear.

Things to remember

Ü Include a note saying what is wrong with the merchandise and Return/Exchange number, what you are looking for, and your name/address along with your email and approximate purchase date. If you looking to exchange item include a check or money order for $20, to cover shipping cost.

Ü For refunds, there is a nonrefundable shipping and handling fee to cover our cost.

Ü There is a 15% re-stocking fee on unwanted items.

Ü For refunds, the Bag must be in the exact same condition you received it in (no wear and tear at all, etc. All accessories and tags must be included).

Ü Please email  us to tell us a package is coming back

Ü All returns must be insured - we are not responsible for products damaged/lost in mail when you ship them back to us.

Ü Lost packages require a mandatory 30-day waiting period before refund. This allows us to track and place a claim on package.

Ü Please be advised that the return is shipped at the customers expense and the exchanged merchandise is shipped at our expense.

Ü Ü Please allow up to 1-2 weeks for replacement to arrive.

Ü For refunds, please allow 1-2 weeks after receipt of item for refund to appear on charge card.

Ü If exchange is more than original purchase please enclose money order or how would you like to pay the price difference; if the exchange is less please instruct us how you want the refund (usually same as the original payment).

Ü If there are any other problems, we will make sure that everything will be negotiated to both parties' content! The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back or exchanged for a new product.

Ü We receive a great number of emails, including customer inquiries; we ask that you carefully read the above text before asking us any questions. For exchange/refund inquiries, please ask us about your return only after the stated waiting periods for shipping and clearing of your return. We thank you in advance for your cooperation on this matter

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